Shipping Policy

Fast, Safe & Reliable Delivery Across India

At One Giftee, we understand that every gift carries emotions. That’s why we work hard to ensure your order is carefully packed and delivered safely to your doorstep.

Please read our Shipping Policy before placing your order.

1. Order Processing

All orders are processed after successful payment confirmation.

Personalized Products

• Processing Time: 1–3 Business Days
• Custom-made products require additional preparation before dispatch.

Non-Personalized Products

• Processing Time: 1–2 Business Days

Orders placed on Sundays or public holidays will be processed on the next business day.

2. Estimated Delivery Time

Once your order has been dispatched, estimated delivery times are:

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, or high order volumes during festivals.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Order weight
• Product type

🎁 Free Shipping may be available on eligible orders during promotional offers.

4. Order Tracking

As soon as your order is shipped, you’ll receive:

• Tracking Number
• Courier Partner Details
• Tracking Link

You can also track your order through your One Giftee account (if applicable).

5. Delivery Partners

We work with trusted courier companies to ensure safe and timely deliveries across India.

Our delivery partners may vary depending on your location.

6. Delivery Attempts

Courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

• Incorrect address
• Recipient unavailable
• Invalid contact number

the package may be returned to us.

Additional shipping charges may apply for re-dispatch.

7. Address Accuracy

Please ensure your shipping address includes:

• Full Name
• House/Flat Number
• Street Address
• Landmark (if any)
• City
• State
• PIN Code
• Mobile Number

One Giftee is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

8. Delays in Shipping

Although we strive to deliver every order on time, delays may occur due to:

• Bad weather
• Natural disasters
• Public holidays
• Courier issues
• High seasonal demand
• Government restrictions

We appreciate your patience in such situations.

9. Damaged Packages

If your package appears damaged upon delivery:

• Inspect the package before opening.
• Take clear photos of the package and product.
• Contact our support team within 48 hours.

We’ll review your request and provide an appropriate resolution.

10. Personalized Products

Personalized items require additional production time.

Please allow extra processing time before shipment, especially during festive seasons or sale events.

11. Cash on Delivery (COD)

Cash on Delivery is available for selected products and serviceable locations.

COD availability will be displayed during checkout.

12. International Shipping

Currently, One Giftee ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

13. Shipping Restrictions

Some locations may not be serviceable by our courier partners.

If your PIN code is not serviceable, our support team will contact you regarding available options.

14. Lost Shipments

If your order appears to be lost during transit, please contact us with your order number.

We’ll coordinate with the courier partner to investigate the shipment and provide an appropriate solution.

15. Need Assistance?

If you have any questions regarding shipping or delivery, please contact us.

Email: mail@onegiftee.in

Phone: +91 9509523008